The Consumer Protection Act 1986, passed by the Indian Parliament and it was enacted for the better protection of consumers.
Basically, the Consumer protection act means to protect the consumers from unfair trade practices like charge high price from the public, misleading advertising, sub-standard quality, underweight measurement, adulteration in goods to earn profits and so that's is an act to passed to solve the disputes of consumers. From this act, consumers get benefits like Protection, Satisfaction, and main are that consumers get aware of their rights.
The Consumer Protection Act provides the following rights to consumers :
Right to safety, Right to choose, Right to information, Right to be heard, Right to be informed and Right of the consumer education and etc. But Consumers should keep in mind while purchasing goods and services are consumers always take a case memo, because a cash memo serves as proof of purchase, Consumers should always insist on environmentally friendly products and a consumer should be quality conscious.
Consumer, Central government, or state government and one or more consumers on behalf of numerous consumers having the same interest all this can file a complaint in a consumer court.
We have a three-tier redressal mechanism available to the consumers is district forum, State Commission, and National Commission but they different norms and policies to apply a complaint like only those can be filed complaint in the district forum where the value of goods or services and the compensation claimed is less than rupees twenty lakhs, same as in State Commission twenty lakhs to one crore and in National commission more than one crore.
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